#PANIC BUTTON FOR ELDERLY NHS PASSWORD#

if you have a hands free/portable phone within your home, ensure it is always returned to its cradle as if this depletes its battery, your alarm may not be operational.if you press your button accidentally, wait until the call handler speaks to you and inform that this was pressed in error.if the call handler hears no response from you, they will contact your provided key contacts or send a mobile responder.if you are unable to hear the responder wait 10 seconds after pressing before speaking as loudly and clearly as possible to inform what has happened and what support you need.Upon pressing this button, it should take no more than 90 seconds to connect to the call handler to activate your alarm, press your pendant or the button on the base unit.Operating instructionsĪt the time of installation, the technician will demonstrate the equipment to you or your carer/key contact and will complete a test to ensure it is working properly before leaving. It is imperative that a responder is able to phone a key contact to gain access in an urgent and efficient manner, both for yourself and other users of the service. A relative or key contact can do this on your behalf. It is your responsibility to inform the Community Alarm Telecare Service of any changes to your personal details or named contact information.

Changes to personal information or named contacts Please be aware that all emergency calls to the monitoring centre are voice recorded for your safety, security and staff training purposes. Your information will only be shared with other agencies, such as the police, in situations where it is assessed as being in your best interests and no other course of action would be sufficient to ensure your safety. Prior consent will usually be agreed verbally. Personal information such as your name, address and contact phone number will generally only be shared with those fitting your equipment along with those responding to this. we will hold information on who is to respond, for example community alarm responder or carer/family/neighbour.

your name, preferred name, name of other residents within your home, date of birth, address, telephone number, tenure type, relevant medical information, GP’s contact details, next of kin/family contact details, risk information, type of equipment/date of installation, how staff access your home, (by keys or key safe including key safe number), any special arrangements, ability to communicate.

#PANIC BUTTON FOR ELDERLY NHS PASSWORD#

In order to provide the best service possible and the most appropriate response, we will hold the following information on our secure, password protected computerised systems: Please note Community Alarm staff will not enter a property to install, repair or uplift equipment without you or your representative being present. If for any reason you can no longer be present at the time arranged, please contact care and repair on 01555 666200 to reschedule. Most equipment provided by SLHSCP is fitted by mobile responders or Care and Repair Technicians and support is available for emergency repairs.Īll agencies will aim to contact you beforehand to arrange an appropriate date and time for installation. It is suitable for anyone living in South Lanarkshire who is considered to be vulnerable and is assessed as requiring a service to promote independence, safety and security within their home.įollowing the assessment, the Service will provide the installation, review, response and removal of equipment when it is no longer required. The Community Alarm/Assistive Technology Service is a 24/7 service, provided by South Lanarkshire Health and Social Care Partnership (SLHSCP).

Panic button for elderly nhs